Return & Exchange

a) General provisions You may return any online purchase for a refund or exchange, by clearly informing us of your intention to do so within seven to fourteen calendar days from the date of receipt by you of the products:- by contacting our Customer Service via emailing:  All returns must include the original sales receipt and be returned in original packaging. Please note that all returns are subject to a quality assurance inspection process before they are accepted. Any product with signs of damage or alteration (including but not limited to re-sizing) or whose security tag, if any, has been removed cannot be accepted. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products. b) Returns through our Customer Service Centre When the Return Form or your statement informing us of your intention to exchange your purchase is received, we will email you a one-time return label. If you wish to exchange the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value. Gift recipients are entitled to an exchange of equal or greater value only. If the online purchase is exchanged, you will not be charged for shipping costs related to the second shipment.You may return any online purchase without customized engraving, resizing or hot stamping, for a refund or exchange.c) Exchanges onlineYour ALLAMI piece purchased online may be eligible for an exchange on ALLAMI.ae if a different size or color variant of it is available. Once your exchange request has been submitted, you will need to return the piece you would like to exchange following the instructions above detailed in paragraph b).You will receive a separate e-mail with the new order information and tracking number for the exchange piece. Your new piece will be shipped using complimentary Standard Shipping method. It will be sent to the shipping address indicated on your original order within 2-3 business days.